Digital Education and Learning Technology Applications (DELTA)
NC State University
The Learning Spaces Services Manager provides leadership for professional IT staff and the management of monetary and technical resources assigned to the unit for the purpose of providing support to faculty, staff, students, and the university community. The LSSM guides the professional growth and development of staff and is responsible for recruiting, directly mentoring, reviewing work, and particiaping in the positive disciplinary process, if required. This is a new position and an exciting opportunity for applicants seeking to employ various supervisory strategies, and use technology in the daily operations of the unit and forging its role within the enterprise. Do you enjoy independence while planning and directing activities? Do you seek to provide input to higher-level directors regarding the direction of work within the unit? We need you! The lucky candidate will actively participate in the development of the strategic direction of the organization and contribute to the development and enforcement of operational standards.
The Learning Spaces Services Manager is a member of a high-performing team, surrounded by peers and leaders that foster excellence and growth. The Learning Spaces Services Manager reports to the Associate Director of Learning Spaces Technology and Support, but will be empowered to work autonomously to provide support to North Campus as well as Centennial Campus and directly work with departments and faculty that require use of DELTA-supported learning spaces.
Primary Duties and Responsibilities of the Learning Spaces Services Manager:
Staff Management -This is technical, analytical and supervisory work overseeing a staff of Technology Support Technicians and part-time staff tasked with the operation and support of a multi-million dollar AV/IT infrastructure.
Technical Knowledge - This position is a highly versatile technical position, dedicated to supporting digital learning at NC State University while maintaining, operating, and monitoring the systems at the core of DELTA's AV/IT infrastructure.
Planning and Organizing - This position establishes a course of action for self to accomplish specific goals by identifying a need, arranging and obtaining the resources needed to accomplish goals and objectives.
Strategic Planning and Project Management - This position reviews area accomplishments toward organizational objectives in order to maximize operational effectiveness.
Customer Interaction - The position seeks feedback from customers and service recipients to improve quality and design ways to exceed expectations.
Why join our team at NC State?
NC State is a great place to work, recognized by Forbes as a Top 10 Employer in North Carolina. We began as a land-grant institution grounded in agriculture and engineering. Today, we're a leading public research university that excels across disciplines. NC State is a powerhouse in science, technology, engineering and math. We lead in agriculture, education, textiles, business and natural resources. We're at the forefront of teaching and research in design, the humanities and the social sciences. And we're home to one of the planet's best colleges of veterinary medicine. Our 9,000 faculty and staff are world leaders in their fields, bridging the divides between academic disciplines and training high-caliber students to meet tomorrow's challenges. Together, they forge powerful partnerships with government, industry, nonprofits and academia to remake our world for the better.
Within NC State, DELTA's culture is special: a collaborative environment of experienced, knowledgeable, and devoted employees. We believe in transparency within the organization, and our teams care about one another. Furthermore, we appreciate and recognize the contributions of our employees and teams. Most importantly, the successful candidate will have an opportunity to make a difference in the lives of our faculty, staff, students, and the future of NC State.
More about DELTA including our Vision, Mission, and Values is available on our website.
If you have general questions about the application process, you may contact Human Resources at firstname.lastname@example.org or call 919-515-2135. Individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.