AV/IT Infrastructure Engineer Digital Education and Learning Technology Applications (DELTA) NC State University Raleigh, NC
The AV/IT Network Infrastructure Engineer is primarily responsible for integrating technical capabilities and solutions across a broad spectrum of AV/IT technology disciplines to address the needs of NC State faculty and staff through the services of DELTA's Enterprise Digital Media Support. This position is part of a dedicated support team tasked with on-site administration, support, and maintenance of DELTA's AV/IT infrastructure networked across nine campus buildings. The primary focus is on customer service, along with excellent communication and interpersonal skills that are essential to assisting faculty, staff, and students with technical issues in a friendly, approachable, and effective manner. The lucky candidate will possess strong planning skills, and expertise in installation, operation, troubleshooting, preventative maintenance, and user training of networked multimedia systems and applications used for instructional purposes. Sound like this position is for you? Apply today! The lucky candidate will also work with instructional designers and campus partners to standardize and identify needs, coordinate AV/IT support across multiple disciplines, and assess the implementation of new technologies.
The AV/IT Network Infrastructure Engineer is a member of a high-performing team, surrounded by peers and leaders that foster excellence and growth. The AV/IT Network Infrastructure Engineer reports to the A/V and Network Infrastructure Manager and is empowered to collaborate with and engage with a variety of providers and end-users, including faculty, DELTA support teams, OIT, and other IT vendors.
Primary Duties and Responsibilities of the AV/IT Network Infrastructure Engineer:
Respond to trouble calls and or ServiceNow tickets from lower-level support teams and lead the initial response to any technical issues.
Work with management, internal subject matter experts, and vendors to resolve problems.
Implement software upgrades and system expansions.
Analyze and resolve problems in software and hardware-based systems.
Perform analysis and general system health checks across various technologies.
Perform periodic maintenance procedures and proactive preventive maintenance actions.
Develop the skills to become a subject matter expert for a collection of technologies within and across supported facilities.
Consult and communicate frequently with Enterprise Digital Media (EDM) management and other identified key constituents.
Assist with the development of standard operating procedures, and knowledge base articles, and participate in tactical groups and/or strategic meetings.
Be heavily involved in research and development and may initiate proof of concept installations
Why join our team at NC State?
NC State is a great place to work, recognized by Forbes as a Top 10 Employer in North Carolina. We began as a land-grant institution grounded in agriculture and engineering. Today, we're a leading public research university that excels across disciplines. NC State is a powerhouse in science, technology engineering and math. We lead in agriculture, education, textiles, business and natural resources. We're at the forefront of teaching and research in design, the humanities and the social sciences. And we're home to one of the planet's best colleges of veterinary medicine. Our 9,000 faculty and staff are world leaders in their fields, bridging the divides between academic disciplines and training high-caliber students to meet tomorrow's challenges. Together, they forge powerful partnerships with government, industry, nonprofits and academia to remake our world for the better.
Within NC State, DELTA's culture is special: a collaborative environment of experienced, knowledgeable, and devoted employees. We believe in transparency within the organization, and our teams care about one another. Furthermore, we appreciate and recognize the contributions of our employees and teams. Most importantly, the successful candidate will have an opportunity to make a difference in the lives of our faculty, staff, students, and the future of NC State.
More about DELTA including our Vision, Mission, and Values is available on our website.
To Apply: To view the full job posting, and application instructions, and to submit an application please visit https://jobs.ncsu.edu/postings/189203 or visit jobs.ncsu.edu and search for position# 00106937. If you have general questions about the application process, you may contact Human Resources at firstname.lastname@example.org or call 919-515-2135. For individuals with disabilities requiring disability-related accommodations in the application and interview process, please call 919-515-3148.
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran.